Home About us Privacy policy Terms and condition Contact us Vendor registration Deliveryman registration Browse web

Terms and condition

Home / Terms and condition

Last updated: August 5, 2026

Welcome to Foodiee.net! These Terms and Conditions ("Terms") govern your use of our website, mobile application, and multi-delivery services (covering food, groceries, and pharmacy items) operating in Layyah, Pakistan.

By accessing or using Foodiee, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By creating an account, placing an order, or using the Foodiee platform, you confirm that you are at least 18 years old (or using it with adult supervision) and legally capable of entering into a binding contract.

2. Services Offered

Foodiee acts as an intermediary platform connecting customers with local restaurants, grocery stores, and pharmacies, alongside independent delivery riders. We facilitate the ordering and delivery of goods to your designated address within our operational zones in Layyah.

3. User Accounts

  • You are responsible for maintaining the confidentiality of your account credentials (password and phone number).

  • You agree to provide accurate, current, and complete information during registration and checkout.

  • We reserve the right to suspend or terminate accounts if any fraudulent or unauthorized activity is detected.

4. Orders and Pricing

  • All orders are subject to availability and acceptance by the respective vendor/store.

  • Prices of items, delivery charges, and service fees are listed on the app/website and are subject to change without prior notice.

  • In case of any pricing errors or item unavailability, Foodiee reserves the right to cancel or modify the order after notifying the customer.

5. Payments

  • We offer multiple payment methods, including Cash on Delivery (COD) and online/offline mobile transfers (such as JazzCash and EasyPaisa via our riders).

  • For mobile/rider payments, you are required to provide correct transaction details (such as Transaction ID / TID or sender number) where applicable to verify your payment.

6. Delivery

  • Delivery times provided are estimates and may vary due to traffic, weather conditions, vendor preparation time, or unforeseen circumstances.

  • The customer must ensure that the delivery address and contact number are accurate. If the rider cannot reach you after multiple attempts at the provided location, the order may be canceled without a refund.

7. Cancellations and Refunds

  • Cancellation by Customer: You may cancel your order before the vendor begins preparation. Once preparation or dispatch has started, cancellations are generally not permitted.

  • Refunds: Refunds are evaluated on a case-by-case basis (e.g., missing items, severely damaged goods, or wrong orders). Approved refunds will be processed through the original payment channel or as wallet credits within a reasonable timeframe.

8. Limitation of Liability

Foodiee is not liable for the quality, safety, or hygiene of the food or products provided by third-party vendors. Any issues regarding food quality or health reactions should be directly addressed to the respective vendor, though we will assist in resolution where possible.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of Foodiee after changes are posted constitutes your acceptance of the revised terms.

10. Contact Us

For any questions, complaints, or support regarding these Terms, please contact us at: